Privacy Policy

At NepalValleyServ.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with better services and improve your user experience.

Personal Information
When you visit our website or make a booking, we may collect personal information such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (credit/debit card details)

Non-Personal Information
We may also collect non-personal information such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our site
  • Time and date of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your bookings, reservations, and transactions
  • To respond to your inquiries and provide customer support
  • To send you promotional emails, newsletters, or offers (if you have opted in)
  • To improve our website and services based on user behavior
  • To monitor the performance of our website and ensure its security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to help us recognize you and remember your preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on the site.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. This includes encryption, secure payment gateways, and access controls. However, no method of transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate our services (e.g., payment processors, booking systems). These providers are required to protect your information and use it only for the purpose of delivering their services to us.

We may also disclose your information if required by law or in response to valid legal requests by public authorities.

6. Your Rights and Choices

You have the right to:

  • Access and review the personal information we have collected about you
  • Request corrections to any inaccuracies in your information
  • Opt out of receiving promotional emails or marketing communications
  • Delete your personal data, subject to legal or contractual obligations

To exercise these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@nepavalleyserv.com
Phone: +977 1-XXXX-XXXX
Postal Address:
Nepal Valley Serv Pvt. Ltd.
Kathmandu, Nepal

Last Updated: December 2024